My Duties…

• Efficiently resolved support tickets raised by other teams related to the File Export API, File Upload API, Notifications API, APIM (API Management), ASB Azure Service Bus, Hasura–Data Hub–DCE Platform.
• Demonstrated expertise in troubleshooting and problem-solving within the .Net Core framework.
• Developed and maintained APIs using the .Net Core framework, ensuring high-quality code and adherence to best practices.
• Collaborated with cross-functional teams to enhance features and functionalities of existing APIs.
• Proficiently executed PowerShell scripts to automate routine tasks, streamline processes, and enhance system functionality.
• Provided support to teams relying on PowerShell automation, addressing queries and ensuring the effective use of scripted solutions.
• Managed Hasura to grant access to views and functions for other teams, generating metadata tailored to specific roles and access requirements.
• Facilitated seamless data access for other teams while ensuring data security and integrity.
• Created comprehensive runbooks to document resolved issues, providing a valuable resource for other Support Enablement Team members across different teams.
• Updated documentation to reflect changes in APIs and products, ensuring accuracy and clarity.
• Collaborated with other teams to support integration efforts, assisting in configuring and using products such as File Export API, File Upload API, Notifications API, APIM, ASB Azure Service Bus, and Hasura–Data Hub–DCE Platform.
• Provided valuable feedback in meetings, contributing to the continuous improvement of the enablement team’s processes.
• Assisted in onboarding new team members, sharing expertise in the development and maintenance of APIs.
• Collaborated with team members to address backlog items, ensuring a smooth workflow and efficient task completion.
• Utilized Azure as the cloud platform for the development, deployment, and maintenance of API products.
• Managed and maintained rate limits for API products, adapting them based on requests from other teams to optimize performance.
• Identified requests from other teams and directed them to the appropriate teams, streamlining the support process.
• Created Hot Chocolate APIs, leveraging advanced features and implementing robust pipelines to enhance functionality and efficiency.
• Utilized pipeline architecture to enhance the modularity, scalability, and maintainability of the APIs, contributing to a more resilient and adaptable system.
• Collaborated with the development team to implement best practices and innovative solutions for achieving optimal API performance.

Technologies Worked On…